How it works

Four steps. No phone calls.

From the first scan to a filed report, Contratista handles the thinking. Four steps — and you only ever have to approve.

i

Guest scans

A single QR code lives in the home. Your guest scans it, snaps a photo and adds a line if they like — no account, no app, no login. Zero friction means issues actually get reported.

A Contratista QR card on the wall inside a Spanish villa
ii

Instant diagnosis

Contratista reads the photos in seconds, identifies the likely fault, rates its severity and gives an indicative cost range — clearly labelled as an estimate, drawing on what similar jobs really cost.

Diagnosis Severity set automatically
Leak under the kitchen sink Urgent

Flexible supply hose worn — risk of water damage to the cabinet.

iii

Pro lined up

From our vetted pool, the best-matched professional is lined up by trade, region, rating and rate — with two or three options and the reasoning behind each, so your choice is one informed tap.

iv

You approve

You approve and the work begins. When it is done, the invoice is cross-checked against the diagnosis for fraud, and an insurance-ready report is filed automatically — nothing for you to chase.

Reported
Assigned
Resolved
Paid out
Low risk
Invoice checks out

Before/after photos, materials and hours all line up.