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Trust & security

Your data and that of your guests, handled with care.

Photos, payment details and personal data flow through Contratista. We treat them with the rigour you cannot apply remotely.

Encrypted

Data encrypted in transit and at rest.

GDPR-compliant

Processing in accordance with European privacy law.

EEA data residency

Storage within the EEA (Supabase, Frankfurt).

Access control

Only those who need access get it: owner, tradesperson and guest stay separate.

What we store, and why.

Fault photos and descriptions to diagnose and carry out the job. Payment details are handled by Stripe — we never store card data. Guest personal data is kept to the minimum.

Compliance
GDPR
Payments via Stripe (PCI-DSS)
Data processing agreement available

Question about security?

Read our privacy policy or get in touch. Rather just get going? Your first property is set up in a few minutes.

Privacy policy Contact Start free

Choose which cookies you allow. Functional cookies are always on because the platform needs them.

Functional cookies

These cookies are necessary for the platform to work and cannot be disabled. We set: login and session cookies to keep you signed in (Supabase, sb-…-auth-token, for the duration of the session); a language-preference cookie (locale, about a year); a cookie that remembers your cookie choice (ct_cookie_consent, up to 24 months); a technical session cookie that lets us trace faults and see where visitors drop off, without tracking who you are (ct_sid, 30 days); and security cookies against bot abuse of forms (Cloudflare Turnstile). For administrators, a session cookie for secure account management may be set temporarily (mfa_trust, imp_as). All these cookies are placed by Contratista or by the named service provider on our behalf.

Always on

Analytics cookies

These cookies help us understand how visitors use the platform so we can improve it, and are only set after you have given consent. We currently use Vercel Analytics in anonymised form; no personal data is sold and your data is not used for advertising. You can withdraw your consent at any time via the cookie settings.

Marketing cookies

These cookies let us measure which adverts lead to a sign-up, so we do not waste our advertising budget. They are only placed after you give permission. We use the Meta pixel (Facebook and Instagram): it sets cookies (_fbp, _fbc) and tells Meta Platforms Ireland Limited that you visited the site or created an account. When you sign up we also send an encrypted (hashed) version of your email address so Meta can match the sign-up to an advert; your address itself never leaves our server in readable form. If you refuse this category we send nothing to Meta, not even from our own server. You can withdraw your permission at any time via the cookie settings.