Privacy Policy
1. Who we are
Contratista provides intelligent management software for holiday-rental owners, with a focus on Spain. We act solely as an intermediary that diagnoses reports, lines up vetted professionals and files records. We are not a party to the repair work itself, we do not employ the professionals, and we do not hold or move money between owners and professionals.
2. What we collect
For owners: account details (name, email) and the data needed to run your portfolio (properties, addresses, access notes, assets). For professionals: the details you provide when applying (name, contact, region and, after approval, profile information). For guests reporting an issue via QR: a name and the photos and description of the fault — guests report without creating an account, and we only collect what is needed to diagnose the issue.
3. How we use your data
We use your data to diagnose reports, match the right professional, coordinate the job, check invoices and generate insurance reports. To do this we use automated processing, including AI, to read photos, assess severity, estimate costs and cross-check invoices. AI output is advice that supports your decision — it is never the final word, and a human always stays in control. We do not sell your data.
4. How long we keep it
Account and property data is kept for as long as your account is active. Guest report data (photos and description) is automatically deleted 24 months after the related job is closed. Historical jobs remain available to you for as long as your account exists, so each property keeps its maintenance history.
5. Your rights (GDPR)
Under the GDPR you can request access to, correction of, or deletion of your personal data, and you can delete your account entirely. Guests can request deletion of a report they submitted. Where processing relies on consent — such as a guest report via QR — you may withdraw that consent at any time. We respond to verified requests within the legal timeframe.
6. Sharing and processors
We share data only as needed to deliver the service: with the professional assigned to your job (the diagnosis, photos and property context required to do the work), and with trusted processors for hosting, email, payments and AI processing, each bound by data-processing agreements. We never sell personal data to third parties.
7. Contact
For any question about this policy or to exercise your rights, contact us via the contact page or from within your dashboard. We are based in Spain and apply Spanish and EU data-protection law.