Frequently asked questions
Everything you want to know, in one place.
Getting started
How do I get started?
Create an account, add your first property and download the QR code. Hang it up in your home — done.
Do I need any technical knowledge?
No. If you can approve a photo on your phone, you can use Contratista.
For your guests
Does my guest need an account?
No. Scan, add photos and a description, submit. Nothing else.
What language does my guest report in?
Their own — NL, EN or ES. You and the tradesperson see it in yours.
Tradespeople & matching
Who are the tradespeople?
A pre-vetted local pool, selected for craft, rate and region.
Do I choose the tradesperson myself?
You assign with one tap from the suggested matches. You stay in control.
Payments
How is the tradesperson paid?
You approve the invoice; we pay the tradesperson via Stripe.
Do I pay commission on repairs?
No. You pay a fixed subscription; no commission on the jobs themselves.
Data & privacy
Where is my data stored?
Within the EU. See our security page for details.
Trust & security →What happens to the photos?
They are used for diagnosis, execution and the insurance report — nothing more.