Everything you want to know, in one place.
Getting started
How do I get started?
Create an account, add your first property and download the QR code. Hang it up in your home. Done.
Do I need any technical knowledge?
No. If you can approve a photo on your phone, you can use Contratista.
What happens after my trial, and how do I cancel?
When your trial ends, your chosen plan simply continues. You can cancel or switch plans anytime in your subscription settings, and you keep access until the end of the paid period. No long contracts.
Does it work for multiple properties?
Yes. You pay per property, so you add exactly as many as you manage, and the more properties, the lower the price per property. Up to 20 properties you arrange everything yourself; if you manage for others or have more, the property manager rate applies. Every property gets its own QR card and its own history.
For your guests
Does my guest need an account?
No. Scan, add photos and a description, plus contact details so your guest stays informed. No account.
What language does my guest report in?
Their own: NL, EN or ES. You and the tradesperson see it in yours.
How quickly is a report acted on?
Every report gets a severity assessment, and the repair deadline follows from it: critical faults are scheduled first, cosmetic ones can wait. You see the deadline with each report.
Tradespeople & matching
Who are the tradespeople?
A pre-vetted local pool, selected for craft, rate and region.
Do I choose the tradesperson myself?
You assign with one tap from the suggested matches. You stay in control.
What if there’s no tradesperson in my region yet?
We build the pool region by region. Honestly, it is still growing. Registration is open everywhere: everything works as normal, and your trial only starts once the vetted pool is live in your region. Until then the platform is free, and you can add your own tradesperson in the meantime.
How are liability and insurance handled?
Every tradesperson is screened before joining and provides insurance documents as part of vetting. Contratista mediates: the work agreement is between you and the tradesperson, and every job ends with a documented record you can use with your insurer.
What if the repair goes wrong later?
Every tradesperson in the pool gives a 12-month guarantee on their labour; parts are covered by the manufacturer’s warranty. That is a condition of joining, not an extra you have to negotiate. And the full record (photos, diagnosis, invoice) stays with the property, so you always have the evidence to fall back on.
Payments
How is the tradesperson paid?
Directly by you, outside Contratista. You approve the checked invoice and pay the tradesperson directly. We never sit between the money.
Do I pay commission on repairs?
No. We never take a percentage of the repair, and we never charge per job either. You pay one price per property, and everything is in it, including every job with a tradesperson from our pool.
How does paying for a repair work?
The tradesperson submits a cost breakdown of hours and materials through the platform. You approve it and pay the tradesperson directly by bank; we never touch that money and take no commission on it. Even when the tradesperson came from our pool you pay us nothing extra: that is part of your subscription.
Data & privacy
Where is my data stored?
Within the EEA (Frankfurt). See our security page for details.
Trust & security →What happens to the photos?
They are used for diagnosis, execution and the insurance report. Nothing more.
Ready to start?
Set up your first property in a few minutes. Question still not answered? We're happy to help.