Something broken in your home?
Report it in a minute. No app, no account — just scan the QR in the property or enter the property code, and the rest is taken care of.
Gas leak, fire or serious flooding? Get to safety and call 112 (or your local emergency number) before you report anything here.
Two ways to report
Scan the QR
Find the Contratista sticker in the property, scan it with your phone camera and start your report.
Enter the property code
No sticker handy? Enter the property code (format XXX-XXX) and you reach the same place.
Enter property code →Both routes open the exact same report point for your property.
What happens next
You report it
Add a photo and a short description in any language. Takes about a minute.
It gets picked up
The owner is notified and an approved professional is matched. Urgent issues are flagged automatically.
You hear back
You get an update on the planning so you know when it will be fixed.
Good to know
Do I need an account?
No. Reporting is anonymous — no app, no login, no account.
Does it cost me anything?
No. Reporting is free for tenants. The owner handles the repair.
I lost the property code — what now?
Scan the QR sticker in the property instead, or ask your owner for the code.