Terms of Service
1. The service
Contratista is a software platform and intermediary for holiday-rental maintenance. We help owners receive, diagnose and route maintenance reports, match them to vetted independent professionals, coordinate the job, check invoices and file insurance-ready reports. We provide intelligence, a record and advice — not the repair work and not a payment service.
2. Accounts and eligibility
Owners and professionals need an account to use the platform. You are responsible for the accuracy of the information you provide and for keeping your login credentials secure. Professionals join a vetted pool; approval is at our discretion, is granted after screening, and may be paused or withdrawn based on performance.
3. Liability
Contratista provides tooling and recommendations. Any AI output — diagnosis, severity, cost estimate or invoice check — is advice intended to support your decision; the final decision on assignment, approval and payment rests with you. We are not a party to the agreement between owner and professional and are not liable for the quality, safety or outcome of the repair work, nor for any damage arising from it. We provide the platform on a best-effort basis and are not liable for indirect or consequential loss.
4. Payments between owner and professional
Payment for repair work is made directly between the owner and the professional, outside the platform. Contratista does not hold, process or transfer those payments and never takes a commission on repairs. The owner marks an invoice as paid or unpaid for record-keeping; any dispute about the work or the invoice is between the owner and the professional, with the option to escalate to us for mediation.
5. Subscription, trial and cancellation
Owners pay a subscription to use Contratista, billed monthly with a 14-day free trial (credit card up front). You can cancel at any time; cancellation takes effect at the end of the current billing period and is not refunded pro rata. If your subscription lapses, your QR codes keep working and new reports keep arriving, but the content of new reports is hidden until you reactivate. Historical jobs remain accessible read-only — nothing is lost.
6. VAT (Spain)
Subscription prices are stated excluding IVA (Spanish VAT) unless noted otherwise; applicable IVA is added at checkout. Invoices that professionals issue to owners for repair work are between those parties and must comply with the applicable VAT rules — Contratista is not the issuer of those invoices.
7. Changes and governing law
We may update these terms; material changes will be communicated via your dashboard or by email. These terms are governed by Spanish law, and any dispute falls under the jurisdiction of the competent Spanish courts, without prejudice to any mandatory consumer-protection rights you may have.